Customer Terms and Conditions

These Customer Terms and Conditions (“Terms”) govern all services provided by Tri-Cities Fresh Bins LLC (“Tri-Cities Fresh Bins,” “Company,” “we,” “us,” or “our”) and all bookings made through our website, Jobatory, telephone, text message, email, social media, estimate, invoice, service agreement, or other communication method. By scheduling service, approving an estimate, accepting an invoice, checking an acceptance box, electronically signing, providing payment information, or allowing us to perform service, the customer acknowledges that the customer has read, understands, and agrees to these Terms.

1. Customer authority

The person scheduling service represents that they are at least eighteen years old; are the property owner, tenant, property manager, authorized agent, or another person authorized to approve the requested work; have authority to grant access to the service location and service items; and have authority to accept financial responsibility for the services ordered.

The customer is responsible for obtaining any required permission from a property owner, landlord, homeowners association, property manager, business owner, municipality, or other responsible party.

2. Services covered

These Terms apply to all services offered by the Company, including residential trash, recycling, and yard-waste bin cleaning; commercial trash-bin and dumpster cleaning; dumpster-pad cleaning and pressure washing; driveway, walkway, sidewalk, parking-area, and surrounding-surface pressure washing; sanitizing, disinfecting, deodorizing, Fresh Scent services; grease, oil, stain, residue, and buildup treatment; recurring plans; one-time services; and related services described in an estimate, work order, invoice, or service agreement.

The exact scope is limited to the service shown in the accepted booking, estimate, invoice, or written service agreement.

3. Service plans and frequency

Residential services may be offered as Monthly (generally every four weeks), Quarterly (generally every twelve weeks), One-Time, or Custom Service. Service intervals are approximate. Collection schedules, holidays, route changes, weather, equipment problems, unsafe conditions, customer access, and other circumstances may cause dates to change. A recurring plan does not guarantee service on the same calendar date each period.

4. Minimum service commitments

Unless a written estimate or service agreement states otherwise, residential Monthly Plans require a minimum of six completed or billable services, and residential Quarterly Plans require a minimum of three completed or billable services.

Recurring-plan pricing is a discounted price provided in exchange for the minimum commitment. If a customer cancels, stops payment, removes authorization, repeatedly prevents service, or otherwise ends the plan before completing the minimum commitment, the Company may recalculate previously completed services at the then-current one-time service price. The customer is responsible for the difference between discounted amounts already paid and the applicable one-time price. Any remaining balance becomes immediately due. This adjustment is intended to recover the discount provided and not to punish the customer.

5. Initial commercial and pressure-washing pricing

Unless a written estimate states otherwise, the first commercial dumpster cleaning is charged at the applicable one-time deep-clean price. Later services are charged according to the selected recurring plan. The first pressure-washing service is charged at the applicable one-time or initial-cleaning price, and later services are charged according to the selected maintenance plan.

Initial services may require more labor, water, chemicals, equipment time, grease removal, and buildup removal and may therefore cost more than maintenance service.

6. Pricing, taxes, add-ons, and processing charges

Current pricing appears on the website, booking platform, estimate, invoice, service agreement, or promotion. Unless stated otherwise, prices exclude applicable sales tax. Additional bins, dumpsters, square footage, contamination, grease, labor, access difficulty, or additional requested work may create extra charges. Fresh Scent is an optional add-on charged per service unless otherwise stated.

Pricing is based on information provided by the customer. The Company may revise a quote when actual conditions materially differ from photographs, measurements, descriptions, or booking information. Material additional work will not be performed without customer approval when reasonably practical.

When clearly disclosed before payment, electronic payment methods may include a processing charge of up to 3.3%, subject to Washington law and payment-network rules. No processing charge will be imposed where prohibited. Approved cash or check payment may be available without a card-processing charge.

7. Payment authorization

By providing a payment method, the customer represents that they are authorized to use it and that the information is accurate. The customer authorizes charges for approved services, taxes, disclosed processing charges, authorized add-ons, and other amounts properly due under these Terms.

For recurring services, the customer authorizes the Company and its processor to retain the payment method and charge it after each scheduled or completed service or according to the disclosed payment schedule. Authorization continues until canceled, subject to completed services, minimum commitments, cancellation charges, and unpaid balances. Canceling automatic payment authorization does not cancel an existing debt or other contractual obligation.

8. Invoices and payment due date

Payment is required before service. By scheduling an appointment, the customer agrees that full payment must be received before work begins. Tri-Cities Fresh Bins LLC reserves the right to delay or cancel service until payment has been received in full.

9. Late payments and collection costs

An account becomes past due when payment is not received by the invoice due date. To the fullest extent permitted by Washington law, a past-due account may be assessed a reasonable $20 administrative late charge for each twenty-day period an undisputed balance remains unpaid, only if the charge was disclosed before or when the service was ordered and only to the extent it does not exceed legal limits or operate as an unlawful penalty.

The Company may suspend future services while an account is past due. To the extent permitted by law, the customer is responsible for reasonable collection costs, collection-agency charges, court filing and service fees, returned-payment charges, and reasonable attorney fees when legally recoverable. The Company may decline future work for delinquent accounts.

10. Returned payments and chargebacks

The customer is responsible for reasonable bank charges, returned-check fees, chargeback expenses, or payment-reversal costs actually incurred, to the extent allowed by law. A chargeback does not automatically cancel a valid debt. Customers should contact the Company before initiating a chargeback so the concern can be investigated.

The Company may contest fraudulent or improper chargebacks using service records, photographs, messages, booking records, invoices, payment records, GPS data, and other evidence.

11. Cancellation, rescheduling, and missed service

Customers should provide at least twenty-four hours' notice to cancel or reschedule. When a customer cancels with insufficient notice, prevents access, or fails to prepare the service items, the Company may assess a reasonable disclosed trip, route interruption, or missed-service charge.

A visit may be treated as billable when the crew arrives as scheduled but cannot perform because bins are not available or empty, gates are locked, access is blocked, animals are unsecured, conditions are unsafe, or customer instructions are incomplete or inaccurate. Recurring customers remain responsible for minimum commitments and completed or billable services. A one-time waiver does not require future waivers.

12. Automatic renewal and continuing service

Monthly, quarterly, and other recurring plans continue until canceled in accordance with these Terms. They do not automatically end when the minimum commitment is completed. After the minimum is met, service continues on the selected schedule until canceled by the customer or Company.

Before an online booking is completed, the customer should be shown the frequency, price or pricing method, minimum commitment, continuing-service terms, cancellation method, and any automatic-payment authorization. Cancellation may be requested by calling or texting 509-412-0941 or emailing tricitiesfreshbins@gmail.com. Cancellation is effective when received and acknowledged, subject to services already dispatched or performed, minimum commitments, and unpaid balances.

13. Access and customer preparation

The customer must provide safe, legal, and reasonable access and is responsible for placing bins at the agreed location, ensuring they are empty unless otherwise approved, unlocking gates or providing accurate access instructions, keeping pets and children away, moving vehicles and property from the work area, identifying fragile or damaged property and known hazards, and ensuring legal parking and equipment access.

The Company is not responsible for missed service caused by blocked access, locked gates, incorrectly placed or full bins, unsafe conditions, parked vehicles, construction, animals, or incorrect instructions.

14. Bin preparation

Unless otherwise approved, bins must be empty of waste and personal property, available at the agreed location, accessible to equipment, free of items that cannot safely be removed, and structurally capable of being cleaned. The customer should remove valuables, documents, tools, electronics, loose accessories, and anything that may be damaged by water, pressure, heat, or cleaning products. The Company is not responsible for property left inside or attached to a bin.

15. Prohibited materials and unsafe conditions

The Company may refuse, stop, or reschedule service for medical waste, needles or sharps, human waste, biological hazards, hazardous chemicals, pesticides, fuel, solvents, oil, paint, asbestos, unknown substances, dead animals, significant remains, excessive grease, industrial sludge, concrete, construction debris, active hazardous infestations, fire, electrical or traffic hazards, aggressive animals, illegal materials, threatening conduct, or any condition likely to injure a person, damage equipment, violate law, or contaminate recovered water.

The customer may be charged for reasonable travel, inspection, disposal, decontamination, or work performed before an unsafe condition was discovered.

16. Customer disclosure duties

Before service, the customer must disclose known cracked or damaged bins; loose lids, wheels, handles, axles, or hinges; prior repairs; weak, deteriorated, painted, sealed, stained, or damaged surfaces; underground irrigation, utilities, drainage, or electrical equipment; existing leaks; environmental restrictions; chemical exposure; hazardous materials; and other unusual conditions affecting safety, pricing, or results. Failure to disclose a known condition may limit the Company's responsibility to the extent the nondisclosure caused or increased the loss.

17. Preexisting damage

Bins, dumpsters, concrete, pavement, siding, fences, gates, landscaping, and other property may have preexisting damage that becomes more visible after cleaning. The Company is not responsible for existing cracks, fading, oxidation, corrosion, rust, warping, brittleness, loose parts, peeling paint, failed coatings, manufacturer defects, ordinary wear, marks, discoloration, stains, or conditions concealed by dirt, grease, mold, residue, or buildup. The Company may photograph and document conditions before work.

18. Cleaning results and no complete-removal guarantee

The Company will use reasonable care and commercially reasonable cleaning methods but does not guarantee complete removal of permanent stains, rust, paint, oil, petroleum, penetrated grease, chemical discoloration, tire marks, organic stains, odors absorbed into plastic or porous material, embedded mold, burn marks, fading, or etching.

Cleaning, disinfecting, sanitizing, and deodorizing reduce contamination and odor but do not create permanent sterility. A bin or surface may become dirty or contaminated immediately after service. Statements about germs, bacteria, sanitizing, disinfecting, or deodorizing describe the intended cleaning process and are not medical, disease-prevention, or public-health guarantees.

19. Specialty stain, oil, and grease treatment

Oil, grease, rust, paint, chemical, and specialty stain treatment is best-efforts only. Results depend on the surface, age, depth, prior treatments, weather, temperature, and contaminant. Treatment may create a cleaner area that differs from surrounding untreated areas, and the customer accepts the possibility of uneven appearance, shadowing, discoloration, or partial removal.

20. Rinse-water recovery and environmental practices

The Company uses rinse-water or wastewater recovery methods when required or reasonably appropriate. The customer authorizes collection, filtering, transport, and lawful management of recovered rinse water and ordinary cleaning residue. The customer must disclose regulated or hazardous substances. Ordinary pricing does not include hazardous-waste testing, handling, transport, or disposal.

21. Weather, route, and equipment delays

Service may be delayed, rescheduled, or interrupted because of freezing temperatures, extreme heat, wind, rain, snow, smoke, lightning, equipment or vehicle failure, water restrictions, collection-day changes, road closures, traffic, illness, injury, government restrictions, emergencies, or other circumstances beyond reasonable control. The Company will make a reasonable effort to reschedule. Such delay is not a breach of contract.

22. Bin placement after service

The customer may request that bins be left at the curb, garage, side of the house, original location, or another approved place. The customer must provide clear and safe placement instructions. The Company is not responsible for theft, movement, tipping, wind damage, traffic citations, HOA violations, or other events occurring after bins are placed as instructed.

23. Photographs, video, and service records

The customer authorizes photographs or video of bins, dumpsters, service areas, surrounding property, preexisting conditions, hazards, before-and-after conditions, and completed work for quality control, billing, training, insurance, and dispute resolution.

The Company may use non-identifying before-and-after images in marketing, social media, training, and website materials unless the customer submits a written opt-out request. The Company will not intentionally publish private documents, payment information, or prominently visible personal identifying information.

24. Service complaints and correction opportunity

The customer must inspect the work as soon as reasonably possible. Service-quality, missed-work, or property-damage concerns should be reported within forty-eight hours unless law requires longer. The report should identify the customer, service address and date, describe the concern, and include photographs or video when available.

The customer must give the Company a reasonable opportunity to inspect and, when appropriate, correct the issue before hiring another company or making repairs. Failure to provide timely notice or inspection may limit responsibility to the extent it prevents investigation or correction.

25. Damage claims

The customer should not alter, discard, repair, replace, or destroy allegedly damaged property before the Company has a reasonable opportunity to inspect it, except where immediate action is necessary to prevent further damage or protect safety. The Company is not responsible for damage caused by preexisting defects, customer negligence, incorrect instructions, undisclosed hazards, third parties, animals, weather, manufacturer defects, ordinary wear, improper installation, weakened property, or circumstances outside its control. Nothing in these Terms excludes liability that cannot legally be excluded.

26. Limitation of liability

To the fullest extent permitted by law, the Company's liability arising from a service is limited to the greater of the amount paid for the specific service giving rise to the claim or the reasonable cost of correcting direct physical damage proven to have been caused by the Company's negligence, subject to applicable law and available insurance.

The Company is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profit, lost business, lost use, inconvenience, or loss of data, except where prohibited by law. These limitations do not apply to intentional misconduct, gross negligence, or liability that cannot lawfully be limited.

27. Customer indemnification

To the fullest extent permitted by law, the customer agrees to indemnify and hold the Company, its owners, employees, contractors, and agents harmless from third-party claims, losses, penalties, and expenses arising from the customer's lack of authority to order service, failure to obtain approval, undisclosed hazardous materials, unsafe conditions controlled by the customer, incorrect access or placement instructions, violation of law, or breach of these Terms. This does not require indemnification for losses caused solely by the Company's negligence or intentional misconduct.

28. Right to refuse, suspend, or terminate service

The Company may refuse, suspend, or terminate service because of unsafe conditions; harassment, threats, discrimination, abuse, or violence; repeated access or preparation problems; nonpayment; fraud; chargeback abuse; illegal activity; hazardous materials; route or equipment limitations; property conditions; material breach; or unreasonable legal, financial, safety, or reputational risk. The customer remains responsible for completed work and properly due amounts.

29. Communication consent

By providing a phone number or email address, the customer authorizes service-related calls, texts, emails, Jobatory notifications, invoices, reminders, route updates, payment requests, scheduling messages, and customer-service follow-up. Message and data rates may apply.

Promotional text consent is not a condition of purchase. A customer may opt out of promotional texts by replying STOP. Opting out of promotions does not prevent necessary transactional communications concerning an active booking, service, payment, or account.

30. Electronic records and signatures

Electronic signatures, checkbox acceptance, typed names, text or email approval, Jobatory records, digital acknowledgments, and payment authorization may be used as evidence of agreement. The customer consents to electronic estimates, invoices, disclosures, receipts, agreements, and notices and must maintain current contact information.

The Company may retain the date, time, terms version, selected plan, price, acceptance record, internet-protocol record when available, electronic communications, and payment record as evidence.

31. Promotions and discounts

Promotions apply only during the stated period, cannot be combined unless stated, have no cash value, may be limited to qualifying services or customers, and do not modify minimum commitments unless expressly stated. Discounts ordinarily apply only to the identified service subtotal and not to taxes, processing charges, add-ons, previous balances, or additional work unless stated.

32. Estimates and changes in scope

An estimate is based on information available when prepared and may be revised when dimensions, quantities, contamination, grease, oil, hazardous material, access, labor, or requested work materially differs. The customer may decline added work but remains responsible for authorized work already completed and reasonable costs incurred before the changed condition was found.

33. No oral modification and order of documents

An employee's or representative's oral statement does not modify these Terms unless confirmed in writing by an authorized Company representative. A written booking confirmation, estimate, invoice, or service agreement may contain job-specific terms. When a specific written term directly conflicts with these general Terms, the job-specific written term controls for that job.

34. Dispute resolution

Before filing suit, both parties agree to make a good-faith effort to resolve the dispute directly. The complaining party should provide written notice describing the dispute, relevant service or invoice, requested resolution, and supporting material and allow at least fifteen days for resolution unless immediate action is necessary to protect legal rights or meet a deadline.

Either party may use Washington small-claims court when eligible. Nothing prevents emergency injunctive relief, collection remedies, legally available liens, or remedies that cannot lawfully be waived.

35. Governing law and venue

Washington law governs these Terms. Unless law requires otherwise, a court proceeding must be brought in a court of competent jurisdiction in the Washington county where the Company's principal office is located or where the services were performed.

36. Severability, no waiver, and assignment

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent or removed only as necessary, and the remaining provisions continue. Failure to enforce a provision once is not a waiver. A waiver must be in writing.

The customer may not transfer an account, service plan, or agreement without written approval. The Company may assign these Terms or accounts as part of a sale, merger, reorganization, financing, or transfer of business operations, subject to law.

37. Force majeure

The Company is not responsible for delay or failure caused by severe weather, wildfire, smoke, natural disaster, water restriction, government action, road closure, labor disruption, supply or utility interruption, epidemic, emergency, vehicle collision, or major equipment failure beyond reasonable control. Payment remains due for work completed before the event.

38. Changes to terms

The Company may update these Terms. The version in effect when a one-time service is booked generally governs that service. For recurring services, updated Terms may apply to future services after reasonable notice by email, text, account notice, invoice notice, or website posting. Material changes to pricing, payment authorization, minimum commitments, or renewal will be disclosed as required by law.

39. Entire agreement

These Terms, together with the applicable booking confirmation, estimate, invoice, service agreement, payment authorization, and written job-specific terms, are the entire agreement concerning the service. They replace prior oral discussions about that service but do not eliminate specific written promises in an accepted estimate, invoice, or service agreement.

40. Customer acceptance

By checking the acceptance box, electronically signing, submitting a booking, authorizing payment, approving an estimate, or permitting service to begin, the customer confirms that they have read and agree to these Terms; understand the selected frequency, pricing, recurring-service status, minimum commitment, payment authorization, cancellation policy, late-payment terms, access and preparation requirements; understand that complete stain and odor removal is not guaranteed; and have authority to order service at the location.

Questions or cancellation

Tri-Cities Fresh Bins LLC
Phone/Text: 509-412-0941
Email: tricitiesfreshbins@gmail.com
Website: tricitiesfreshbins.com